This is my first review of any product. I have only done threading once in my life at a salon in San Francisco when I was on vacation. When I was introduced to this product through a friend I thought, "why not?" I have never been happier. I was...

It didn't work and I returned it with a tracking number, as was required by the company. Not only did they refuse to send me my refund, despite the product being returned and received by them, but I was treated very poorly by their rep Jane.