Prompt response to my emails, but no follow through

Sent a knockoff flat iron. It yanked and pulled hair when trying to use. Mike promised to send a new, authentic one over a month ago. Several emails later, he's still yanking my chain but no new flat iron and no refund. I am completely disappointed and...

Can't really find any pros

It smells hot everytime it's on and when using it, it pulls hair badly. It's not the quality product I was expecting. Very disappointed